Finding 3.4 / Where the order goes wrong
You tell the shopper the order is late. You do not tell them it stayed cold.
Draft, number line Cold Chain Handling (Fresh/Frozen), all 200 banners: 40 Basic (no separation), 98 Developing (bagged separately, not insulated), 58 Advanced (dedicated insulated packaging), 4 Leading (temperature monitored and reported), so 62 (31%) Advanced or better; supermarkets 38%, with 3 Leading. Delay Notifications 53%, On-Time Delivery Reliability 61%, Picking Accuracy 49% in supermarkets.
of all 200 banners send refrigerated and frozen items in dedicated insulated packaging; 4 of 200 monitor the temperature.
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