Finding 3.3 / Where the order goes wrong
The pickup slot is there. Changing it means a phone call.
Draft, number line Rescheduling Ease, all 200 banners: 64 Basic (not possible), 68 Developing (call only), 66 Advanced (online rescheduling), 2 Leading, so 68 (34%) Advanced or better; supermarkets 41%. Slot Availability is 66% in supermarkets and Pickup Options 53%.
34%
of all 200 banners let the shopper move the slot themselves online.
Base 200, All banners. See the readout ↗Sign in for full access
Read the full finding and the decision the commerce leader can own.
After sign-in you go straight to finding 3.3, “The pickup slot is there. Changing it means a phone call”.
- All 16 findings, each with a decision the commerce leader can own.
- The explorer, with the readouts the findings rest on.
- Every leaderboard, and the Leading marks on every banner profile.
- The four perspectives in full.
- The option to connect Claude or ChatGPT to the report.
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