# Grocery Commerce Intelligence

> Incisiv benchmark research, 2026. 200 grocery banners in eight countries, each assessed on 78 capabilities in four experience areas at one of four levels: Basic, Developing, Advanced, Leading. The report follows the shopper from the shelf to the service desk in four chapters and ends in sixteen decisions the commerce leader can own, each with an owner and a measure.

Published by Incisiv. Cite as: Incisiv, Grocery Commerce Intelligence, 2026. Basis for any number: the Q3_2026 release of the Incisiv grocery benchmark, published 27 August 2026; a share of banners at Advanced or better at a stated base. A banner is a brand in a country. One release exists, so no number is a change claim.

The full open text of the chapters, perspectives and methodology is in one file at https://grocery.incisiv.com/llms-full.txt.

## Scope

Shopper-facing digital commerce at 200 grocery banners in the United States, Canada, Mexico, the United Kingdom, France, Germany, Italy and Spain: supermarkets, discount stores, convenience stores, drugstores, hypermarkets and warehouse clubs. Populations under 20 banners are illustrative and appear only inline.

## What is open

The homepage, the four chapters, the four perspectives, the resources, the methodology and the Connect page are open to everyone and may be quoted with attribution. Each finding page shows its title, its headline number with its base, and the working number line; the full finding is behind sign-in.

## What needs sign-in

The sixteen findings in full (the narrative, the decision the commerce leader can own, the figure, the outside evidence), the explorer taster and the MCP server need a signed-in account. Sign in at https://grocery.incisiv.com/sign-in with Google, Microsoft or a work email link. Access opens on the spot for a work address. Work addresses only; personal email addresses cannot sign in.

## Chapters

- [Chapter 01. The app can find the item. It cannot say whether the store has it.](https://grocery.incisiv.com/report/shopping): The shelf you cannot see.
- [Chapter 02. Loyalty reached the online checkout. The savings did not.](https://grocery.incisiv.com/report/checkout): The savings left on the counter.
- [Chapter 03. The store won the picking. The order still loses the shopper.](https://grocery.incisiv.com/report/fulfillment): Where the order goes wrong.
- [Chapter 04. You hear about the failed order after the household has moved on.](https://grocery.incisiv.com/report/service): After the order.

## Perspectives

- [Walk your top two hundred items through the app every Monday.](https://grocery.incisiv.com/insights/walk-your-top-two-hundred-items)
- [Do your own household's shop online once a month.](https://grocery.incisiv.com/insights/do-your-own-households-shop)
- [Read a hundred substitutions with the store manager.](https://grocery.incisiv.com/insights/read-a-hundred-substitutions)
- [Follow twenty failed orders to the next trip.](https://grocery.incisiv.com/insights/follow-twenty-failed-orders)

## Also

- [How the benchmark reads](https://grocery.incisiv.com/methodology)
- [Resources](https://grocery.incisiv.com/resources)
- [Connect an AI client](https://grocery.incisiv.com/connect)